This will help to ensure availability of the appropriate vehicle(s) and for Holland America Line to provide an estimate of additional associated costs. ESTA eligible guests will need to print and carry their ESTA application response as it will need to be presented at the pier along with your passport. Each country has its own entry requirements, and guests assume personal responsibility for having the necessary documents when boarding. Fully Accessible To add our Cancellation Protection Plan to your new or existing cruise booking, please call us at 18779324259. To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code. You can print your boarding pass after Online Check-In is complete. Please send a proof of payment toadministrationeur@hollandamerica.comper wire transfer/transaction to make sure your (deposit) payment is correctly and received and applied on your booking(s). Holland America Line ships are not equipped to provide guests with these services other than on an emergency basis in the Ship's Medical Center. Suites SA7085, B8101 and staterooms K11049, VB11038, VQ10033, VE8142, VD7049, K6185, VC6158, V5048, V5051, FB1172, E1175 are ambulatory accessible. Choose from two Internet packages based on browsing habits then use apps or sites in your Wi-Fi plan without worrying about minutes or megabytes. CC Help Jenn Fees are by the minute, and vary according to packages purchased. ), Premium: $29.99 (From e-mail to streaming, receive the highest volume of data. Your Daily Program will list times and locations. bars, the shops, spa, shore excursions. Nieuw Amsterdam Taxes, Fees & Port Expenses are additional on all fares and range from $105 to $705. Q How will I know when Express Docs are ready for my booking? ), Jonathon is the tech guy behind CruiseportAdvisor.com. With Bags VIP luggage delivery service, you can skip baggage claim and head directly to your ship upon arrival. Each airline has its own baggage allowance policy. Choose from options for calling only, calling and messaging or calling, messaging and data. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person cancellation fees: Refund issues must be dealt with solely between you and the service provider. For example, Royal Caribbean has one package for those who just want to browse the web or send emails and another more expensive package for passengers intending to stream shows and movies. Roll-in Shower: Staterooms J1074, K1011 & K1012. Agency fees of any nature are a matter to be decided on solely by the agency and guests. If you have printed your Express Docs prior to the stateroom assignment, you may wish to check back prior to departure to see if a stateroom has been assigned. For questions and/or help with your Online Check-in forms, please email Holland America Reservations or call 1-800-207-3545. Click the Book Online Now button located below to view and purchase gift options. Additionally, a Prime option can be tacked for $9.99 a day to more robust access to allow for such things as streaming and the like. stateroom must also purchase the package. In the rare case of emergency, landlines were available on cruise ships to make a call for several dollars a minute. Next, you will be required to complete ship check-in formalities. * Electrical devices such as small fans, power strips, multi plug box outlets/adaptors, and extension cordswithout surge protectorsare allowed onboard when used with proper caution. And, the majority of cruise lines still don't offer speeds that can support streaming/video chat services, such as Netflix or Skype. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. The Quench Beverage Packageincludes unlimited non-alcoholic beverages and bottled waters 500ml and under. Luggage Forward is a worldwide door-to-door service allowing you to have your bags picked up at your home and delivered to your stateroom. Holland America Line; Cruise Critic Community. Netflix or Spotify) or for video calls (i.e. If you don't see our representatives, please have one paged. That term, as used by Holland America Line, refers to certain taxes, fees and charges imposed by governmental or quasi-governmental authorities, including port authorities, relating to any aspect of your cruise or tour. LauraS Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. There are three packages available, all with varying levels of data available: Social allows you to access popular social sites and apps, but may not allow for streaming or audio/video calls $14.99/day, Surf the most popular option which allows for broader internet surfing including news and sports sites, accessing your e-mail, but also may not allow for streaming or audio/video calls $24.99. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. If your home plan and phone allow calls over Wi-Fi, and you anticipate making or receiving multiple calls during your cruise, you may find the ship's internet packages a more affordable option than international cell charges. Passengers in the premium Owners and Vista suites even get provided an iPad ensuite for the duration of the voyage for their use in accessing social media, email, and other internet options. When embarkation commences, our previous sailing guests will have just disembarked and we will still be in the process of preparing the vessel for your cruise. With the changes we have made we aim to improve guests digital experiences compared to prior cruises aboard Holland America Line. 1.800.377.9383. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. A bit of confusion on the semantics. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. Once completed, all guests will be allowed to disembark. However, if such devices are determined to pose a hazard they will be confiscated. There may be a small white box containing a smaller red box that has an X in it. Of note, cruisers should keep an eye out for promotions. This indicates a pop-up has been blocked. VB6003 is set up with queen bed only to meet compliance spacing with wheelchair access on the left side when facing the bed. Ambulatory Accessible After you select the pages you would like to print, click on the OK button to complete printing. Please remember that many other countries have a similar policy when going ashore and you will be subject to their currency allowances at the current exchange rate. The best time to book your next cruise is while cruising with Holland America Line. Payment of any fines levied is the responsibility of the individual guest. These charges are applied to ALL calls including calls to 800, 877 and 888 numbers. Probably won't get the wifi package at all then. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. Requirements for your voyage may be found on Holland America Line's website or by calling your travel advisor, Holland America, or a visa advisory service. Ambulatory Accessiblerooms are designed for use by guests with mobility disabilities who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. Holland America Cruise Line features special pre-or post-hotel packages that allow you to extend your vacation in either your port of embarkation or debarkation. Furthermore, every senior officer inspects their area of responsibility on a regular basis. With Flexible fares, you may change your flights without change fees at any time prior to your cruise final payment date. Contact your travel advisor or our support line at 1-800-628-4771 if you require assistance with name corrections. Visa and documentation requirements vary by nationality and destination. Celebrity Cruises Celebrity Cruises offers two internet packages, Stream and Surf. The onset of TD usually occurs within the first week of travel but may occur at any time while traveling, and even after returning home. The Unlimited package costs $199 for a 6-9 day voyage and $299 for a 10-14 day voyage. Well even take care of any flight changes if needed to join the voyage at the next available port of call. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. Our senior management team operates under a trust but verify philosophy which means going on the ships and ensuring that our practices meet the requisite standards. Out of the 2400 acres of natural beauty, only 2% ( about 50 acres) has been developed, leaving at least 2350 acres . SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. Often times, these rates will be cheaper than cruise internet packages. Children 16 or older are also required to have a photo ID. If the other parent is deceased or the child has only one legal parent, a notarized statement must be obtained as proof. Suite SA7034 and stateroom H1804 have wheelchair access on the left side when facing the bed. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. For more information, or to sign up go to www.maketraveleasier.com/Holland or call 18778470045 to speak to one of our customer service representatives. To order Greenhouse Spa products online, visit www.timetospa.com. Savings: Our Flexible Fares are competitively priced and often lower than pricing found on other sites with added benefits not found elsewhere. For more information, see Are Transfers Included. She is always looking for the latest and greatest adventures onboard and ashore, enjoys researching top things to do in ports of call, and loves dressing up for formal nights. If you need to order via phone, please call Ship Services at 1-800-541-1576. Travelers should wash their hands often with soap and water. Once final payment is received by Holland America Line and Online Check-in is completed, travel documents with your vacation details will be available approximately 50 days prior to your voyage date. ), Happy to hear that messaging is including in the app. Failure to have the proper documents may result in refusal of passage by Customs and Immigration authorities. Onboard, Holland America Line offers a variety of beverage packages and cards for purchase as gifts or personal use. Koningsdam Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. Direct ship-to-shore telephones are provided in each guest stateroom. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. Depending on the handset and the carrier the user may be required to select Roam on the handset. One of the most important set of rules that is established and enforced by the IMO is the International Convention for the Safety of Life at Sea, referred to as SOLAS. As Costa Cruises is part of Carnival, StarLink Internet will be coming to the fleet in 2023. The most important determinant of risk is the traveler's destination. In addition, Holland America Line will honor any pricing or amenities that your traveladvisor extends in addition to your onboard offers. A timeline has been set that will see Starlink installed on all Royal Caribbean ships by the end of Q1 2023! Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. A: Not at dinner. Nieuw Statendam and Koningsdam also feature dedicated family staterooms with beds for five guests, extra closet space and two bathrooms one with a bathtub, shower, sink and toilet and one with a shower and sink. Additional quantities may be entered, although they will be subject to duty and IRS taxes. We are pleased to offer Flight Ease, the easiest way to book flights for your cruise vacation. Packages are non-transferrable and non-refundable. If you begin the process and cannot finish due to insufficient information, you may return to complete it at your convenience prior to departure. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Please note that wheelchair lift vehicles are not available in some ports. Q Is information regarding what I should know before I depart for my cruise still available with Express Documents? The choice is always yours. Fees: For cruises four days and under: Platinum Unlimited $39 per cruise or pay $29 for First 24hr Platinum Unlimited; Gold Unlimited $29 per day; Silver Social Unlimited $24 per cruise; Bronze Social Unlimited $19 per day. A common question people ask is if they will be able to work a bit from the ship, i.e. High-risk destinations are the developing countries of Latin America, Africa, the Middle East, and Asia. Shirts/cover-ups and footwear are always required indoors. Holland America Line is not able to arrange for wheelchair assistance at airports or train stations. Please note that wheelchair lift vehicles are not available in some ports. Please be sure you understand the requirements for a service animal to disembark in each port of call. Tickets are nontransferable and name changes are not allowed. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Guests must be 21 years of age or over to purchase or consume alcohol onboard. Cancellations after the cruise final payment date will incur a fee up to the full cost of the ticket. Holland America Line has made improvements to the plan options, service to the ships, and Wi-Fi access throughout the ship. Boarding may be denied or fines may be levied against those guests without proper documentation. Staying in touch with fellow passengers at sea, and friends and family on land is easier than ever. * (See section for Bags VIP Luggage Delivery below for details.). To book, or for more information, simply visit your Future Cruise Consultant. It will depend on where in the world/ocean you are, where in the ship you are, how many other people are using at the same time, etc. You may access Express Docs online 24/7 at your convenience, approximately 45 days prior to departure. If you were unable to complete Online Check-In prior to your travel, please allow sufficient time to complete the immigration questionnaire (one per person) at the pier. A Yes, check the 'All Guests' button, then click the 'Continue' button. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. Air/Sea representatives are available 24 hours a day, 7 days a week and 365 days a year. New inclusive package is an exceptional value with 50% savings off four popular extras. Your email address will not be published. Guests who are unable to care for their basic needs (e.g. What follows is a breakdown of the advertised services around Wi-Fi by the cruise line and previous cruiser insights on these services for many cruise lines sailing vacationers are considering. Forums. The suggested attire for most evenings is resort casual; slacks and collared shirts for men, and casual dresses, slacks and informal evening-wear for women. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. Other charges may be directly assessed by airlines or airports and are the responsibility of the guest. Fully Accessible Luggage Direct is available on most of our vessels when sailing domestically in and out of the following ports: Copenhagen NEW our first international option (available for Lufthansa and SAS Airlines only), Cost is $19.95 per person / $29.95 for Copenhagen. Holland America Line does not discriminate against individuals on the basis of disability. Also, a dark suit is appropriate for dinner on board ship), Sturdy walking shoes for every day use (two pairs are suggested) both leather, to stand up to rain if necessary, and a pair with a good arch support, One or two pairs of dress shoes to accompany your dinner outfit, Bulky or winter-weight sweaters or jackets, Rain boots and long underwear (outfitters throughout Alaska provide special gear needed for their activities, such as warm "moon boots" for walking on glaciers, waterproof rainwear, boots and life vests for river rafting or sea kayaking), Be sure to take toiletries and prescriptions for both medication and eye glasses to aid in replacement in the unlikely event they become misplaced, A travel alarm clock (although wake-up calls are offered on all Holland America Line cruises), Binoculars if you enjoy bird watching or would like a closer look at wildlife and glaciers, Your camera film is available just about everywhere you will visit. With Celebrity, Premium Wi-Fiis the top-tier package you can add to your cruises on Celebrity for near-constant coverage while cruising. Of note, cruisers can chat with other onboard guests via the Navigator app free of charge. The charges are subject to change without notice. For more information on this and the documentation you will need to have with you, please review the FAQs under Cruise Preparation.
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